Delete your Carpe Money account
You can delete your Carpe Money account and its data at any time — in the app, or by email if you no longer have it. Carpe Money is made by Carpe Solutions, LLC.
Subscribed through the App Store or Google Play? Cancel there first. Deleting your account cannot stop a store subscription — only you can. How to cancel
In the app
The quickest way. It takes effect right away.
Profile Delete account- Open Carpe Money and sign in.
- Tap Profile.
- Tap Delete account, then confirm.
Deletion is immediate and cannot be undone.
Without the app
No need to reinstall anything.
[email protected]- Email us from the address you sign in with, with the subject Delete my account.
- We reply to confirm the request really came from you.
- We delete the account and email you when it is done.
No longer have that email address? Say so, and we will find another way to confirm the account is yours.
Never send passwords, recovery codes, or bank credentials. Nobody at Carpe Money will ever ask for them, and deleting an account does not need them.
Before you delete
What happens to your data
Your account
Your email address, password, passkeys and two-step settings, your budget, categories, alert and recurring rules, and your settings.
Accounts you entered by hand
Stored encrypted so they sync between your devices — and deleted with the account.
Bank balances and transactions
Never stored on our servers. They are fetched live from your bank through Plaid each time you look, so there is nothing to delete. Delete the app to clear anything it has cached on your phone.
Encrypted backups
Backups are encrypted and cannot be changed once written — that is what keeps ransomware from destroying members' data — so one account cannot be taken out of them early. Each backup is deleted after 60 days, which means your data is gone from the last of them within about 67 days.
Records of past payments
Kept by Apple, Google, or our payment processor, under their own rules and the tax and payment laws they follow.
Emails you sent to support
They stay in the support inbox. Ask in your deletion email and we will delete them as well.
Aggregate counts
Totals such as how many members used a feature. They never identified you, so they stay.
Only want to stop sharing bank data? Disconnect the bank in Accounts instead; your Carpe Money account stays. Questions about any of this go to [email protected], and the full details are in the Privacy Policy.